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Terms and conditions

Agreement between your company (the ‘User’) and Djetops Ltd (the ‘Provider’)

Thank you for downloading the PermitsGlobal application and accessing PermitsGlobal web application. Please read these terms and conditions before you start to use the application. By using the application PermitsGlobal on the web, tablet or mobile, the User indicates that they represent the company(s) they manage the trips for and that they accept unconditionally and irrevocably the Provider’s terms and conditions (the 'Agreement').

The application is owned and operated by Djetops Ltd, whose principal office is at the European Trade Center, 115L Tsarigradsko shoes Blvd, Building C, Floor 1, 1784 Sofia, Bulgaria.

The User represents and warrants that they possess the legal right and ability to enter into this Agreement and to use this application in accordance with all terms and conditions contained therein.

The User confirms that they are old enough to enter legally binding contracts through this application and they know they are responsible for all payments due to the Provider for adding, revising, cancelling or holding trips and any navigation charges incurred for trips that are made by the User or another person using the User login information or any other user that is added to the User account.

The User agrees that they will not apply any trips for aircraft not legally related to the company they work for or represent.

The User confirms that they have read and accepted the Provider’s Privacy Policy mentioned herein.

Modification of terms

The Provider may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the website and on the application, and will not have any retrospective effect on existing contractual arrangements made through this website and application. The User by continuing to use this application after any change is accepting the revised terms and conditions which will be binding forthwith.

Entire agreement

These terms and conditions and any other legal notices, policies, pricing, payment terms, and guidelines linked to these terms and conditions constitute the entire agreement between the User and the Provider relating to use of this website and the application by the User and supersede any prior understandings or agreements whether verbal or written, claims, representations, and understandings of the parties regarding such subject matter and the terms and conditions may not be amended or modified except by making such amendments or modifications available on the website or on the application.


Access to and use of the website, software and application and other materials on, or through, this website or application is solely at the User’s risk. The Provider makes no representation, warranty or covenant whatsoever about the reliability, stability or virus free nature of such software.

To the maximum extent permitted by applicable law, the Provider disclaims all representations, warranties and covenants relating to the information, software, products and services contained in this website and application. All such information, products, software, applications and services are provided as is without representation, warranty or covenant of any kind, including all implied warranties and conditions of merchant ability for a particular purpose and title.

Limitation of Liability

In no event will the Provider be liable for any direct, special, indirect, incidental, consequential including and among other loss of revenue or profits, punitive, or exemplary, damages or any kind of subject to equitable or injunctive remedies whether based on breach of contract, negligence, strict liability or otherwise arising out of access to, or use of this website and application, or delay or inability to use this website or application, or any information contained in this website and application, or any services and products provided by this website and application.


As a condition of use of this website and application, the User agrees to indemnify the Provider from and against any and all liabilities, expenses including legal fees and damages arising out of claims resulting from the use of this website and application by the User, including without limitation any claims alleging facts that if true would constitute a breach by the User of these terms and conditions.

Links to third-parties' websites, databases, APIs and internal site and databases

This website and application may contain links, data retrieval and pointers to Internet sites, databases, APIs maintained by the Provider and by third parties. The Provider does not operate or control in any respect any information, products or services on such third-party sites and the Provider does not claim full accuracy of any information and services. Third party links, data retrieval and pointers are included and solely for the convenience of the User, and do not constitute any endorsement by the Provider. The User assumes sole responsibility for use of third party links, data retrieval, pointers, services including, but not limited to, the flight route, aircraft registration, aircraft type, MTOW, call sign, departure airport, arrival airport, special requirements, world countries, permits sheet and services.

Limitations on use

The User agrees to use this website and application solely to plan their flights, add new trips, revise a trip, cancel a trip, hold a trip, view in-process trips, view trip history, view flight route, manage users, view billing, pay bills and edit profile for their team, company or customers or flight operators they represent. The User agrees to use the website and application only for their company commercial use or on behalf of customers legally appointed.

The User agrees to use the website and application services to make only legitimate purchase of services. The User agrees not to make any false trips or any trip which aircraft does not belong to their company or a customer of their company legally appointed by the aircraft owner or operator to operate such trips.

The User agrees not to use the operator’s data and aircraft data contained in this website and application for any marketing and intelligence uses. The User agrees not to download any of the website and application data content except what is served in the application for the trips the User has applied for.

The Provider may cancel, without notice, any arrangements made and cancel the subscription should the User breach the terms and conditions herein.

The User agrees to all of the Provider’s terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning obtaining permits. All fees, pricing, assessments, charges, taxes and duties arising out of use of the website and application are the sole responsibility of the User.

The User agrees not to abuse the website or application. Abuse includes, without limitation, using the website or application to defame, harass, stalk, threaten or otherwise violate others’ rights as defined by applicable law, harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt or false files or computer viruses, violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials, data or software, omit or misrepresent the origin of or rights in any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark, transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information, download or upload files that are unlawful to distribute through the website and the application, interfere with or disrupt the website and application or servers or networks connected to the website, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, participating, directing or attempting any denial of service attacks, spamming, crashing, flooding or mail-bombing the website and application, direct bots, spiders, avatars, crawlers, intelligent agents or any other automated process at our computer systems or otherwise, create unreasonable load upon any of our computer hardware, network, storage, input/output or electronic control devices or infrastructure, transmit any information or software obtained through the website and application, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the website and application, falsely use a password or personal identification number during logging into the website and application, or misrepresent one’s identity or authority to act on behalf of another.

The Provider has taken reasonable steps to ensure the information provided on this website and application is accurate at the time of viewing by the User and in the Providers maximum level of experience and best knowledge. However, the Provider cannot and has not checked the accuracy of all information provided by outside sources for example by the providers of other information and services, or of other parties linked to or from the website and application.

Commentary and other materials posted on the website and application are not intended to amount to advice on which reliance should be placed. The Provider therefore disclaims all liability and responsibility arising from any reliance placed on such materials by any visitor to their website and application, or by anyone who may be informed or act upon any of its contents.

The Provider aims to ensure that availability of the website and application will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and the Provider reserves the right to withdraw or amend the service they provide on the website and application without notice. Also, access by the User to the website and application may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. The Provider will attempt to limit the frequency and duration of any such suspension or restriction and will not be liable if for any reason their website and application is unavailable at any time or period.

Intellectual property rights

All copyright, trademarks, database rights and licenses and other intellectual property rights in the content and materials included on the website and application, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations as well as the organisation and lay out of the website and the application, UI of the website and application, codes and software are the property of Djetops Ltd, its affiliates or its content suppliers and is protected by international trademark copyright and database laws and treaties around the world. All such rights are reserved.

This website and application is for commercial use and the User may print off one copy and download extracts of any page(s) from this website and application for this purpose. The User agrees not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from this website and application. The User also agrees not to create and/or publish their own database that features all or any part of this website and application without prior written express consent from the Provider. The status of the Provider and that of any identified content suppliers or third party links, data retrieval or pointers as authors of the material on our website and application must always be acknowledged.

Should the User print off, copy or download any part of the Providers website and application in breach of this Agreement, the right to use the website and application by the User will cease immediately and automatically and the User must, at the option of the Provider, return or destroy any copies of the materials made by the User.


Djetops Ltd and PermitsGlobal are our service marks or registered service marks. Other product and company names mentioned or linked through our website or application may be the trademarks of their respective owners.

Security information

To insure secure online payment and all other transactions of personal data, the website and application use a third party technology that is called SSL (Secure Socket Layer). SSL encrypts all communications between the computer of the User and the server so that the information can only be read and understood by the Provider. Usually a closed lock on the browser window of the User shows a secure connection. For further information, the User should consult their browser’s security specifications. If the browser is equipped with SSL, the transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed the information is secure and encrypted to avoid abuse. If the secure transaction link is clicked and the User still cannot see the closed lock, the reason may be that the window is nested in another frame. To check that there is a secure connection in Internet Explorer, click the right mouse button; properties and certificates. You will then see if a connection is secure or not. Another way in Netscape Navigator is to click the right mouse button and 'view frame info' at the bottom of the text you will see security information.

Website and application use

The User must subscribe before any trips can be applied. After Subscribing with PermitsGlobal, the User will be able to store their personal information and trips in their profile. The Provider recommends the User fills in their personal preferences as this information will assist the Provider in providing optimum service and the User will save time when making future enquires and bookings.

The User must remember not to give their Login/ID, trip numbers and/or password to anyone who is not a member of their immediate supervisor. The User may not give access to their account to any third party on-line service. The User agrees to accept responsibility for all activities that occur under their account or any of the users that have been created under the account. The User should take all necessary steps to ensure that their password and/or trip details are kept confidential and secure and should inform their supervisor immediately if they have any reason to believe that their password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner, the User or the supervisor should immediately change the password.

The User can apply on the application for unlimited trips. The User may simultaneously apply new trips, revise, cancel or hold a trip. Additionally, the User can add multiple users of their company to use the application but the User is not permitted to add users from another company to use the application.

If the User revises, cancels or holds a trip the User will not be charged with permits that have been pending during the revision, cancellation or on hold but will be charged for permits that have been obtained until the time of the revision, cancellation or the holding of the trip.

Add a new trip

If the User adds a new trip the User will be subject to the pricing mentioned in this agreement, website and application and cannot be refunded if permits are obtained and generated in the application. The User can add as many trips as their company requires.

Revise a trip

If the User revises a trip, the User will be charged for permits obtained until the time of revision in addition to the new or the revised legs that have been applied in the revision. If the User revises a trip the User cannot go back to activate the initial trip. However, the User can revise again up to a maximum 24 times after which a new trip must be applied. Note the more a trip is revised the greater is the possibility of delaying the issuance of the permit by CAA.

Cancel a trip

If the User cancels a trip, the User cannot activate it again. The User will be charged for all permits obtained until the time of cancellation. If the User wants to apply for a similar trip again the User will have to add a new trip. Information and details of the Users trip including the permits sheet will be available at “in-process” trips or “trips history”.

Hold a trip

If the User holds a trip, the trip can be activated again anytime within a time frame of 15 days.  However, if the trip, which is on hold, has been revised, the User will need to update the trip with the changes at the time of activating the trip.  A trip that is on hold will be cancelled after the 15 day time frame if the User does not activate, revise or cancel it during this time frame and is subject to payment by the User of any Permit Charges obtained until the time the trip is put on hold.

Add services

If you add services to your trips, you are fully responsible for the accuracy and requirement of those services and you agree to pay any related charges resulted by your selection.


Tariff 2017*  


No. Of services per country (or per landing) per leg per month*





1 – 10



11 – 20



21 – 30



31 – 40



41 – 50



51– 100



101 – 500



501– 1000






Annual subscription of the App is: USD 499.00

Price include

  1. Free over-flight & landing permits for up to 10 services per month* for all categories (120 per annum)
  1. Free revisions for any request if applied before delivering the permits

* The month referred to herein runs from the date of subscription and every 30 days thereafter.

* Prices are subject to change at anytime and annually. All existing Users will be notified of any prices change prior to the change to take place.

Charge types:

  1. Annual subscription charge: USD 499.00
  2. Monthly Permit Charges, based on above criteria.
  3. Air navigation charges with 5% on third party invoices

Payment terms

With the exception of the first annual subscription which is due immediately upon subscription, the User receives a 30-day credit term for payment of permits and navigation bills. The User agrees to pay not more than 30 days from the invoice date to enjoy a continuous use of the application. If payment is not received within 30 days of the invoice date the account is subject to a BLOCK, preventing any further trip applications until the payment is made.

The annual subscription payment will be generated 30 days prior to the annual renewal date and a 30-day credit term will apply. Failure to pay may result in the account not being renewed and the User must pay all outstanding permit and navigation invoices within the agreed terms whether the account is renewed or not.

In the event of non-payment due to exceptional circumstances please contact the Provider’s 24/7 customer support team for assistance.

Pay by PayPal or a Bank Transfer

Currently Djetops accepts all major cards through PayPal.  In the event the User does not have a PayPal Account the User can make payment by bank transfer to Djetops or any of its affiliates, please contact our 24/7 customer support team to assist with your payment.

Air navigation charges

If the User adds services to their trip(s), the User is liable for payment of any related air navigation charges billed from ‘Djetops Ltd’ and User is liable for navigation payment if billed directly from CAA, IATA or any "collection firm” acting on behalf of a flight operator.

Currency conversion

Currency rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes are not updated every day. The Provider believes in the accuracy of the information supplied by this application, but does not warrant or guarantee such accuracy. If using this information for any financial purpose, the Provider advises the User to consult a qualified professional to verify the accuracy of the currency rates. The Provider does not authorise the use of this information for any other purposes, except for personal use and prohibits to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.


For every subscription, the Master User can add up to ten (10) Users under the Master User’s subscription. Total Users under one Subscription equates to eleven (11).  The Master User has control over the additional users access to the application and roles.

Your contact details 

The User agrees that the Company contact details entered at the time of subscription are fully accurate and agree to update the contact details immediately should any changes occur.

Last Edited on 13.03.2017