What personal information do we collect from the people that visit our website or register to our application?
When ordering or registering our website and application, as appropriate, you may be asked to select or enter some personal details such as: first name, last name, company or operator name, country, city, telephone number, mobile number, company web site, email address, aircraft type, MTOW, aircraft registration, flight number and call sign, purpose of flight, flight schedule, crew members’ details, passengers’ details, type of cargo or load if any, type of aircraft navigation equipment, mailing address, billing address, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our website and application, place an order, subscribe, fill out a form or enter information on our website and application.
How do we use your information?
We may use the information we collect from you when you register, make an order, sign up for our newsletter, respond to a survey or marketing communication, surf the website, use the application or use certain other site features in the following ways:
We will use your information to provide and personalize our service
To allow us to better service you in responding to your customer service requests
To quickly process your transactions
To provide you with services or information that you have requested or products or services that you have ordered, such as: obtaining over-flight and landing permits, arranging ground handling, etc..
To confirm or fulfill an order you have submitted
To monitor or improve the performance and status of services you requested
We will also use your contact details to communicate with you. We may use your information to send you offers and news about our products and services or those of other carefully selected companies that we think may be of interest to you. We may contact you by post, email, telephone including SMS, fax, or by social media or messenger for these purposes
We use sensitive billing information such as cardholder name, credit card number, and expiration date for the purpose of completing the flight arrangement you conduct on our website and application
To manage your account, including processing bills
Who we may share your personal information with:
We use third parties to perform certain functions on our behalf including processing your actual orders, credit card processing, business analytics, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf. They will have access to your personal information if necessary to perform their function but they cannot use it or disclose it for any other purpose, unless you have specifically given them consent to do so.
Such as CAA, FBO’s, airport authorities, handling companies, handling agents, fuel suppliers, flight plan generators, and permits agent who fulfill your flight related request.
How do we protect visitor information?
Our website and application are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit and use to our website and application as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and stored or processed on third parties’ trusted servers.
Do we use 'cookies'?
Help remember and process the services you requested.
Compile aggregate data about site traffic and site interactions in order to offer better site and application experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled. It may not provide you the efficiency in your site and application experience and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website and application, conducting our business or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website and application policies, or protect ours or others' rights property or safety
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We agree to the following:
Users can visit our website and application anonymously.
Users can register and save their private information.
Users are able to change their personal information:
You can access your information by logging in to your account. You can access and update your personal information by visiting the user profile page. Some information can be accessed and updated only by the main user who created the account.
How does our site handle do not track signals?
We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Using our mobile phone and tablet applications
When you use our mobile application, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
In addition to this, we also use some other information that we collect automatically when you use our mobile application. Specifically:
We collect information about mobile application functionality that you access and use. This allows us to identify those areas of the mobile or web application that are of interest to our customers so that we can refine and continuously improve the mobile application.
Each mobile application also sends us the device's unique device identifier (or "UID"), a sequence of numbers or characters that are unique to your mobile device. We use this only on the first opening of the mobile or web application so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools.
When you use a mobile application, you can choose to allow access to your current location – provided by your mobile device using GPS or similar technologies – in order to identify nearby airports and hotels. If you choose to allow access, this location data may be collected anonymously as part of search requests logged by our servers. You can switch off the mobile application’s access to your location at any time through your phone settings menu.
Each mobile application will also send us error-reporting information in the event that it crashes or hangs. This enables us to investigate the error and to improve the stability of the mobile App for future releases. As part of these error reports, the mobile application sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. We do not use this information for any purpose other than investigating and remedying the error.
You always have the ability to control what information a mobile application sends to us. You can exercise this control either by changing the settings of the mobile application under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the mobile application from your mobile device entirely and access our services through our website.
CAN SPAM Act
We collect your email address in order to be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.
Last Edited on 11.10.2018